Customer Help

If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order, simply contact our Customer Care Team at sales@alloygatorgroup.com with your order number, name and address and we will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us prior to receiving any refund.

You can return products for a full refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You can return your items to us using our free returns service. To generate your prepaid shipping label simply click on “Make a Return” in your account or at the foot of our website. Print your label, affix it securely to your item and take it to your chosen drop-off point.

Alternatively, you may choose to use an alternative shipping service at your own cost. Should you choose to do so, please note that the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit.

Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.

Please include Proof of Purchase.

The refund will appear on your statement within 14 days of the goods being received by our warehouse.

You must ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.

International returns please note: If you are returning goods to us from outside the UK you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.

Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability. All collections are made Monday to Friday, between 9am and 5pm.

Please send your returns to:

AlloyGator Returns Department

61 Heming Road

Washford Industrial Estate

Redditch

Worcestershire

B98 0EA

United Kingdom

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